GENERAL
Are your perfumes completely natural?
Our Natural perfume is made with 100% natural ingredients and is free from synthetic chemicals.
What is the shelf life of St. Lucy Botanists’ natural perfumes?
Unlike 99% of perfume on the market, St. Lucy Botanists perfumes are natural, so they have a shelf life just like fresh food you purchase at the grocery store. Fortunately, the alcohol base (also 100% natural) provides stability giving our perfumes around 3 years before they start breaking down. To keep your fragrance at its best, store it away from sunlight and heat.
Do you test on animals?
We believe the only way to make truly amazing products is without harming animals, people or the planet. St. Lucy Botanists is a cruelty-free brand. We don’t test on animals and never ask others to do so on our behalf.
SHIPPING AND DELIVERY
Do You Ship Internationally?
We ship our products via Fedex International Economy which typically takes 2-3 days to arrive.
How Much Is The Shipping Costs?
We charge a flat rate shipping fee of USD$19.99 on all international orders. Local orders are delivered free (min USD$60 spend). No handling fee’s apply.
Please note: Customers are responsible for the payment of any applicable customs, taxes, brokerage and other fees determined by your local country. The carrier service will collect an applicable charges at the time of delivery
How Can I Track My Orders?
When your order has shipped you will receive a shipment confirmation e-mail including shipment details and tracking number. The majority of our orders are shipped within 1-2 business days after the order has been placed.
What is the material of the packaging used for Shipping?
St. Lucy Botanists’ strives to keep our carbon footprint to a minimum by using materials such as 100% compostable starch packing peanuts (corn & potato-based) and recycled, compostable paper to protect your items through the shipping process. You may occasionally find our products packed with less sustainable materials, such as plastic bubble wrap or Styrofoam peanuts – these products are being reused and are not our regularly used materials.